Welcome to Serenite Stays (the “Website”), your trusted platform for seamless short-term rental bookings and listings. By using this Website, you agree to abide by these Terms and Conditions. Please review them carefully before proceeding. If you disagree with any portion, you must discontinue use immediately.
1. Introduction
Serenite Stay offers a platform for property owners (“Hosts”) to list their accommodations and for travelers or guests (“Users”) to discover and book properties effortlessly. We act solely as an intermediary and are not responsible for the quality or condition of any listed property.
2. Eligibility to Use the Website
- You must be at least 18 years old to register, list, or book a property on Serenite Stay.
- By accessing or using the Website, you confirm that all information provided is accurate and current. Misrepresentation may result in the suspension of your account.
3. Account Creation and Responsibilities
- Users and Hosts must create an account to access advanced features.
- It is your responsibility to secure your login credentials and to promptly inform Serenite Stay of any unauthorized use.
- Serenite Stay reserves the right to deactivate accounts in case of misuse, fraudulent activity, or policy violations.
4. Booking Policy
- Guests can search for and book properties through our platform based on availability.
- Upon booking, you will receive a confirmation email containing all relevant details.
- Full payment is required at the time of booking unless stated otherwise by the Host’s listing policies.
5. Cancellation and Refunds
- Cancellation policies vary and are determined by the Host. These policies are clearly outlined in the property listing.
- Service fees charged by Serenite Stay are non-refundable. Any refunds are subject to the Host’s specific terms.
6. Host Obligations
- Hosts must provide accurate and detailed descriptions of their properties, including all amenities, pricing, and availability.
- Hosts are responsible for maintaining their properties to meet legal safety standards and ensuring they are ready for guests upon check-in.
7. Guest Obligations
- Guests are expected to adhere to property rules, treat properties respectfully, and report any damage caused during their stay.
- Guests are liable for any repair or replacement costs due to damages resulting from their actions.
8. Payment Terms
- Payments are securely processed through our trusted third-party payment gateway.
- All prices displayed on the Website are in [currency] and inclusive of applicable taxes unless stated otherwise.
- Any additional charges (e.g., cleaning fees or extra amenities) will be clearly disclosed before payment.
9. User Conduct
By using Serenite Stay, you agree not to:
- Use the platform for illegal, fraudulent, or harmful activities.
- Post inaccurate, defamatory, or misleading content.
- Interfere with the operation of the Website, such as attempting unauthorized access or uploading harmful software.
10. Content Ownership
All materials on Serenite Stay, including text, graphics, images, logos, and software, are the intellectual property of Serenite Stay or its content providers. Unauthorized reproduction, modification, or distribution of content is strictly prohibited.
11. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how your data is collected, used, and stored.
12. Liability Limitations
Serenite Stay provides the Website and services “as is” and disclaims liability for:
- Any discrepancies between property listings and actual conditions.
- Losses, injuries, or damages incurred during your stay.
- Interruptions to service caused by technical errors, acts of nature, or third-party systems.
13. Dispute Resolution
If disputes arise between Hosts and Guests, Serenite Stay encourages both parties to attempt resolution directly. While Serenite Stay may assist in mediating disputes, we are not responsible for enforcing agreements. Legal disputes will be governed by the laws of [Insert Jurisdiction].
14. Termination and Suspension
Serenite Stay reserves the right to suspend or terminate accounts for violating these Terms or engaging in activities harmful to the Website, Hosts, or other Users.
15. Amendments to the Terms
These Terms and Conditions may be updated periodically to reflect changes in our services, legal requirements, or operational needs. Updates will be posted on the Website, and continued use implies acceptance of the revised Terms.
16. Indemnity
You agree to indemnify Serenite Stay and its affiliates against all claims, losses, damages, or expenses arising from your misuse of the Website or violation of these Terms.
17. General Provisions
- These Terms constitute the entire agreement between you and Serenite Stay concerning Website usage.
- If any provision is deemed unenforceable, the remaining provisions will remain valid.
18. Contact Information
For inquiries, please contact us at:
Email: info@serenitestay.co.uk