At Serenite Stays, protecting your privacy is our priority. We are registered with the Information Commissioner’s Office (ICO) to protect your data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book a stay with us.
1. Information We Collect
We may collect the following types of information:
- Personal Details: Name, email, phone number, and address.
- Payment Information: For processing reservations securely.
- Booking Preferences: Stay dates, preferences, and special requests.
- Website Usage: IP address, browser type, and pages visited.
2. How We Use Your Information
Your information is used to:
- Process and manage your bookings.
- Enhance your experience by improving our services.
- Send confirmations, updates, or promotional offers.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell your data. Information may only be shared with:
- Trusted Service Providers: Assisting with bookings and operations.
- Legal Authorities: If required to comply with laws.
4. Data Security
We implement robust measures to protect your data but cannot guarantee absolute security due to inherent risks in digital transmissions.
5. Your Rights
You may have rights to access, correct, delete, or restrict the use of your data. Please contact us to exercise these rights.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can manage cookies via your browser settings.
7. Changes to This Policy
We may update this policy to reflect changes in our practices. Please review it periodically.
8. Contact Us
For questions or concerns about this Privacy Policy, please reach out to us at:
Email: info@serenitestay.co.uk
Thank you for trusting Serenity Stay. Your privacy is important to us.